Classes stay small so a tutor can see your hands. We teach on the device you already own, on a task you already need, and we do not move on until you have done the steps once without help.
The clicks you learn must match the screen at home. We sit with your laptop, tablet or phone. A projector is a last resort, never the main lesson.
You bring a letter, a folder or a message. We cut it to a piece that can be finished in the sitting. Sample files exist only for the minutes before your file is open.
The tutor may take the keys for ten seconds to show a menu, then they come back to you. Watching someone else type does not teach your fingers.
We write the prompt, the clicks and the check on a card. If two tasks appear, we finish one card before we start the second.
The last part of the session is a second pass you run alone. If it fails, we stay with that recipe. We do not add a new tool to save the clock.
A feature tour shows menus you will not need this month. A task forces a choice: which tool, what to type, what to check, when to stop. That sequence is what people forget by the following Tuesday, so we write it down while the file is still open.
Adults who come to us already run households, jobs and care. They do not need a story about the future of machines. They need a letter to go out, a folder to make sense, or a message to be checked before anyone taps a link.
When a product changes its buttons, the recipe still names the job. We update the clicks in a refresher. We do not rebuild the whole course around a new menu colour.
Each card holds the same six lines so you can find them later without rereading a chat history. You may copy them into a notebook if you prefer paper to a file.
Task: one-page appeal to a claims clerk Tool: general chat assistant, free tier Prompt: who I am / what I need / reader / format / length / tone Checks: clause number present; no new facts; under 250 words Private lines removed: NRIC, full address, clinic invoice number Repeat: write a second letter for a different rejection, unaided
We enlarge the type before we start. If a default theme is pale grey on white, we switch it. Nobody is asked to squint for ninety minutes to keep up with a younger screen habit.
We speak at a pace you can follow and we repeat a click sequence aloud while you do it. If hearing is difficult, we write the next action on a slip or in a large note on your screen. You may sit nearer the tutor. You may ask us to face you when we talk.
There is no prize for finishing early. If the group is ready and you are not, the tutor stays with you through the repeat. The next topic waits.
A monthly refresher clinic of 60 minutes is open to anyone who has finished a programme. Bring the card and the new file. You pay the clinic fee listed on the programmes page.
Once a month we send a short e-mail with one question you can answer in two lines, such as “which recipe did you reuse?”. You may ignore it. We do not add you to other lists.
If you want to sit the same lesson again, you may do so at no extra fee within three months of your last paid session, subject to a spare seat. Write to us and we will place you in the next group that has room.
lessons in the core programme
months of follow-up
recipe per task
learners per class, maximum
These are the numbers of our own programme, not a promise about your results.